Frequently asked questions

1.  How does it work?

1. When you place your order you will be asked to supply a photo and any text for the background and pay a small design deposit.
2. I will then email you with any questions and updates as I do the artwork and send you some proofs usually within a week.
3. I can do as many edits as you like and once you are happy with a final proof you can pay the balance and your image is then printed and dispatched to you.

2.  How and when do I pay?

Phunk Lab currently accepts PayPal, credit card and bank transfer. If this is not possible other arrangements can be made.
 
When placing your order you will be asked to pay a design deposit.  You only pay the balance once you have approved the design that is created for you.  

3.  How do I supply the photo?

Email the photo to fleur[at]phunklab.com.au.
 
I currently accept .ZIP, .JPG /.JPEG, PSD. or .BMP.

4.  How long will it be before I recieve my artwork?

It usually takes between 1 and 5 weeks from the time I recieve your photo to the time it's delivered to you depending on where you are located and how busy I am. Please see below for a list of approximate turn around times based on location.
 
Once I have received your photo, I will start on the artwork. My turnaround time for proofs from this point will depend on the current workload as I always give each portrait the individual attention it deserves. I will let you know at the outset of the project approximately how long it will be until you will have proofs to approve. After you have decided which of the proofs you love the most and pay the balance it will go straight to printing.  The printing process usually takes 2 to 6 business days. Finally, it can take between one to ten days for delivery depending on your location.
 
Rush service and Express/Expedited delivery may be available for an additional fee, just contact me directly with the details of your timeframe and I will let you know what we can do.
 
Gold Coast and Brisbane - 1 - 2 weeks
East coast of Australia - 2 weeks
All other areas of Australia - 2 - 3 weeks
US - 2 - 3 weeks
Canada - 3 - 4 weeks  

5.  What is the difference between rolled and gallery wrapped canvas?

Rolled canvases arrive in a tube so that you can arrange framing or stretching as you like and gallery wrapped canvases are stretched over a wooden frame with string attached to the back so it arrives ready to hang.  

6.  Do you do any more sizes?

I offer a made to measure service. Just let me know what size you want and which country you are in and I will send you a quote.  

7.  What sort of photo should I send to you?

Choosing the right image for your canvas print is the most important part of the whole process. Follow the guidelines below to help you in your selection.
 
The ideal photo has the following characteristics:

• Either a high resolution or clear close up of the subject(s) are very important if you want a detailed portrait.
• Character and contrast. Shots of the subject being emotive always deliver great results.
• Make sure the photo is not under exposed (too dark) or over exposed (too bright or too white).

However, you don't have to worry about things like cluttered backgrounds or red eyes, I can fix that. Feel free to send a selection of pictures that you like and I help you pick one that will work the best.  

8.  What is a canvas print?

Phunk Lab canvas prints take your newly created artwork and print it directly onto artist grade cotton canvas using the latest large format printers. The ink penetrates into the canvas so that the texture of the canvas is still visible. The canvas is then laminated with a very thin protective layer that seals in the colours and provides a professional, sharp finish. Finally, if you choose a gallery wrapped canvas it is carefully wrapped around a wooden stretcher frame ready for hanging directly on your wall. 
 
Rolled canvases are printed with an extra 1.5 inch border and carefully rolled up and sent to you in a tube so you can organise framing or stretching as you like.  

9.  Can I request changes after I have received my proofs?

Yes. I want you to be 100% happy with your print when it arrives so you can request as many changes as you like to one of your proofs, such as rearranging colours, etc.  

10.  Can I choose a certain colour scheme or do you pick the colours for me?

If there are certain colours you want to work with feel free to let me know, otherwise leave it to me and I will create a few choices for you. You will receive a preview of the design via email before it goes to print, to make sure you are satisfied with the colours. You can ask to modify the colours as many times as you like until you are totally satisfied.  

11.  My picture is not in a digital format. What can I do?

You can scan your photo (minimum 150 dpi if possible) and save in JPEG format then email it to me or contact me to arrange to post it.  

12. Do you ship internationally?  

Yes.  Phunk Lab currently ships to all areas of Australia, US, Canada and many other countries.  If you live outside of Australia, US or Canada email me with your location and I'll give you a quote on shipping.